LexisNexis InterAction

Problem: Teams track customers in separate CRM tools, which creates duplicate records and inconsistent follow-up.

Solution: Standardize on a primary CRM and sync remaining data sources into a single customer timeline.

Outcome: Sales and service teams share one source of truth and reporting becomes reliable.

Problem: Approvals move through email chains and stall critical work.

Solution: Introduce workflow automation with clear owners, alerts, and audit trails.

Outcome: Cycle times drop while compliance improves.

Problem: Customer issues arrive across inboxes, chats, and spreadsheets.

Solution: Centralize intake in one support platform with routing and SLAs.

Outcome: Response times improve and customers get consistent updates.

Problem: Offboarding and access reviews are inconsistent across tools.

Solution: Adopt centralized identity management with automated provisioning.

Outcome: Security improves while IT overhead decreases.